West Berkshire Council launches customer charter – with a promise to be on time

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Newbury Today

A customer charter has been issued by West Berkshire Council outlining what residents can expect from it. “It provides us with a set of written promises,” said council leader Lynne Doherty (Con, Speen). The council’s executive committee rubber stamped it last Thursday. It is aimed at ensuring customers receive a consistently high standard of service, regardless of the channels they use to communicate with it. The council promises to be “polite and open” and use easy to understand language. It promises to answer switchboard calls in two minutes and put calls through to the right place the first…

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